Billing, Cancellation & Refunds
How we invoice, what happens if plans change, and how refunds and billing disputes are handled.
Last updated: August 10, 2026 · Effective date: August 10, 2026
1. Pricing and what is included
Every quote states the linehaul charge, fuel, any foreseeable accessorials, and our service fee. Charges that cannot be known in advance — detention, layover, redelivery, storage, lumper fees, or reweighs — are passed through at cost with the supporting documentation attached to your invoice.
2. Accepted payment methods
We accept ACH transfer, company check, and major credit cards. Card payments may carry a processing surcharge, which will be disclosed before you pay. We do not accept cash or cryptocurrency.
3. Invoicing and terms
Invoices are issued after delivery with the signed proof of delivery attached. New customers are normally prepaid or paid by card for their first two shipments. Following a short credit review, approved accounts may be granted net-15 or net-30 terms. Late balances may accrue a service charge of 1.5% per month or the maximum permitted by Oregon law, whichever is lower.
4. Cancellation before dispatch
If you cancel a booked shipment before we dispatch a carrier, there is no cancellation charge and any prepayment is refunded in full.
5. Cancellation after dispatch
Once a carrier has been dispatched or has arrived at the pickup location, the carrier may assess a truck-order-not-used fee. This is typically a flat charge for local moves or a per-mile deadhead charge for longer runs, and it is passed through at cost with documentation. We will always tell you the exposure before you confirm a cancellation where time allows.
6. Refunds
Approved refunds are returned by the original payment method within ten business days of approval. Refunds are issued for services not performed, for duplicate payments, and for billing errors on our side. Charges properly incurred by a carrier for services actually performed are not refundable.
7. Billing disputes
If an invoice looks wrong, email info@nationalgroupllc.com within 30 days of the invoice date with the invoice number and the line in question. We will acknowledge within two business days, investigate, and either correct the invoice or provide the supporting documentation that justifies the charge. Undisputed portions of an invoice remain payable while a dispute is open.
8. Cargo claims are separate from billing
A cargo loss or damage claim does not by itself entitle you to withhold freight charges. Claims are handled under the process described in our Terms of Service and are resolved separately from invoicing.
Contact us about this policy
National Group LLC
16347 SE Pleasant Valley Pkwy, Happy Valley, OR 97086, USA
Email: info@nationalgroupllc.com
Phone: (865) 317-3376